CHCCCS037
Visit Client Residence
Application
This training will equip participants with the skills to visit clients in their homes, addressing potential hazards, managing risks, and following organisational procedures. The course covers preparation, establishing relationships, and following up on visits.
Competency Field
Upon completion, participants will be able to prepare for and conduct visits to client residences, ensuring safety, managing risks, and documenting all actions according to organisational policies.
Unit Sector
Client Care and Support
Elements and Performance Criteria
Foundation Skills
- Reading: Interpret client records, organisational policies, and risk management procedures.
- Writing: Document visits, referrals, and reports in accordance with organisational standards.
- Oral Communication: Communicate clearly with clients and others in the residence, explaining the purpose of the visit and addressing concerns.
- Problem Solving: Identify hazards, manage risks, and address difficult situations during visits.
- Self-management: Plan visits effectively, ensuring safety, contingency planning, and follow-up.
- Technology: Use appropriate tools and resources for documenting visits and managing client information.